FAQ
Frequently Asked Questions
What is a Giclée Print
Our exceptional canvas art prints are created using a sophisticated and patented printing process known as "giclée, (pronounced, ‘zhee-CLAY’) Giclée prints are created by spraying one million droplets of ink per second through each of eight nozzles. Our printers employ an eight-color pigmented ink process for a greatly expanded color gamut. Additionally, variable droplets technology enhances color control by enabling three different droplet sizes. By varying the droplet size, the printer can simulate more colors between reachable shades for a smoother transition between colors. It may take as long as eighty minutes to create one print. This results in pure, rich color and remarkable detail. Museums and galleries around the world favor giclée prints. All giclée prints are on canvas, limited edition, signed and numbered by the artist.
How quickly will my order ship?
We make each giclee when it is ordered. We typically complete and ship giclees within 8-10 business days. Production and shipping times can vary, particularly during the busy holiday season.
How can I track my order?
We will email you tracking details as soon as your order is headed your way.
Can I change my order?
We create each giclee on demand specifically for you based on your order details. Production begins immediately upon receipt of an order. While we can change certain things about orders such as shipping address, we cannot alter size, selections or framing options without costs associated with the change. Please be sure of your selections prior to placing an order.
Do you accept returns?
Our art is not stored in a large warehouse. Rather, we create each piece of art on demand...and specifically for you! Since we don't store inventory, returns cannot be accepted. Please be certain of your size and color choices before you place an order, as all sales are final. We appreciate your understanding.
Exchanges (if applicable)
We only replace defective or damaged items. If your product is damaged in shipping, please email us photos to cstanleyart@yahoo.com so we can begin the process of replacing your order. Thank you!